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bigsale
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SMRT CEO: "SMRT Will Take Full Responsibility, Will Spend S$6M To Enhance Security" bigsale Aug 23rd, 11, 04:45 AM #1

SMRT will take 'full responsibility' for recent vandalism case
S$6m to be spent enhancing security at depots, announces CEO


Updated 05:19 PM Aug 22, 2011



SINGAPORE - In a press conference this afternoon, SMRT CEO Saw Phaik Hwa said SMRT will take "full responsibility" for last week's security breach at Bishan depot, which saw a train vandalised with graffiti.

Said SMRT CEO Saw: "No more finger-pointing. As the incident took place at our premises, SMRT will take full responsibility."

The transport operator will be convening a committee to conduct a review on the company's security management, she added. "Management will take on a more active role instead of relying solely on security agencies."

All interiors and exteriors of all trains will be "100-per-cent checked" before they leave the depots, while the perimeter of each depot will be thoroughly inspected every day, she said.

It was also announced today that SMRT will spend about S$6 million to enhance security - including on fences with motion sensors, security cameras, and better lighting - at all three train depots.

"We cannot have another accident," said Ms Saw, who added that they still do not have the full details of what happened, and are waiting for police to finish conducting their investigations.

Last week's incident was the second case of vandalism in two years, with SMRT having been fined S$50,000 in February for a security lapse that resulted in an MRT train being defaced in May last year. That incident had prompted a wide-ranging discussion about security at key installations.


TALKBACK 1- 20 of 20 responses to "SMRT will take 'full responsibility' for recent vandalism case"

Commuter
Updated 03:44 AM August 23, 2011
Folks, perhaps this is another of their isolated incident. Don't fine them instead, decrease our fare by 2.8% to sink into them the seriousness of their complacency.

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Greg Lee
Updated 01:33 AM August 23, 2011
Thank you SMRT for being transparent about it and not afraid to tell the public what actually took place. I hope the perpetrator(s) will be arrested in quick time.

On the other hand, I am wondering what happen to the case of the 6 double-decker buses that caught fire. Why is SBS so tight-lipped about it?

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Risk Assessment
Updated 12:29 AM August 23, 2011
"The transport operator will be convening a committee to conduct a review on the company's security management, she added. "Management will take on a more active role instead of relying solely on security agencies."

All the while SMRT have been using "A" graded security agencies. What happen to the 2 previous security agencies, i.e. Premier Security & Ademco that SMRT having been using? All these companies have security experts to help you do the job.

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Passer By
Updated 11:53 PM August 22, 2011
I would like to suggest a proposal:

Reverse the approved fare hike as a punishment. This will be a win-win situation. Punishment given and passengers get remain at current (if lower, better) rates.

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SgCapricorn
Updated 11:52 PM August 22, 2011
Well, so far, the only remedy seen was the Swiss roll. Perhaps, this time round, we will have the Singapore sling!

Of course, if all fails, then the fall back is a FINE ending.

(Heads roll, bottoms sling, and body fine - could be the theme for a new MRT jingle.)

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Frederick
Updated 11:18 PM August 22, 2011
When a company skimped and compromised on efficiency, welfare of public and security to focus on bottomline, we should expect that to happen. There is no in-house security honcho but another of the many duties lump it under a person call Vice-President of Communications....... While actual security work is outsourced to a private security co which most probably successfully tendered at the lowest price and utimately gets lousiest security personnels doing the job. It is just waiting to happen.

At least, the CEO takes full responsibilty unlike our WKS brushing it off in Parliament. Still we cannot accept such a mistake again after the first one caused such a storm. It is complacency right from the top, politically as well.

Do we want another dumb President who will not voice out loudly and have moral courage to tick off sloppiness but to protect their own kind by remaining silent or at most raise very polite questions? Those who advocate a non-confrontational and constitutionally-correct President, this is what will continue to happen and more to come!!!

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terencespot
Updated 11:18 PM August 22, 2011
"...get fined, so be it"... What a haughty statement by the SMRT CEO Saw.

Apparently she has not understand the seriousness of this intrusion. It shows how a big corporate is not taking our Home Minister's message on terrorism seriously.

It's not about the fine, It's about the safety concerning thousands of commuters who are travelling regularly.

Its about time our Home Affairs Minister go down hard on the SMRT heads. Lets not wait for disaster to occur. Its not about FINEs, It's about LIVES!

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ERG
Updated 11:09 PM August 22, 2011
Taking responsibility?

In the Singapore context, and after the Wong Kan Seng/Mas Selamat affair, this could mean absolutely nothing.

Just like SMRT (under her) pointed accusing fingers at the security agents, and now she says that there will be no finger-pointing.
You just did!

Double talk, PAP-style...
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Lincoln
Updated 10:32 PM August 22, 2011
I'm wondering why there are no calls for the vandal to take responsibility??

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George Yeo for CEO SMRT?
Updated 09:42 PM August 22, 2011
Why not?

"full responsibility"
Updated 09:40 PM August 22, 2011
Meaning, don't fire her even though this is the 2nd time?
When will she step down?
When a train got into real trouble because of security breach and someone ("double touch wood") gets injured?

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Sure?
Updated 09:29 PM August 22, 2011
CEO should step down to take responsibility. As a key public transport operator, how can such things happen? This is tantamont to SAF not securing the camps well and allowing civilians to enter and steal weapons. Fare hike all the time. Where the money go to?

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Sinkee
Updated 09:14 PM August 22, 2011
Die liao..another fare hike coming

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JJ
Updated 07:41 PM August 22, 2011
She's STILL the CEO of SMRT?

It's time for a change.

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Resign!
Updated 06:38 PM August 22, 2011
Taking responsibility and no finger pointing, and announcing merely 6 million dollars of measures? What kind of measure is this? Imagine if the security beech was a Terrorist attack and lives of people are involved. This is management incompetency. Taking responsibility means the CEO should RESIGN and make way for a better one pls! How many more Mistakes are going to happen to make u understand ??

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Resign!
Updated 06:33 PM August 22, 2011
Taking responsibility and no finger pointing, and announcing merely 6 million dollars of measures? What kind of measure is this? Imagine if the security beech was a Terrorist attack and lives of people are involved. This is management incompetency. Taking responsibility means the CEO should RESIGN and make way for a better one pls! How many more Mistakes are going to happen to make u understand ??

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RESIGNPLS
Updated 06:31 PM August 22, 2011
Taking responsibility and no finger pointing, and announcing merely 6 million dollars of measures? What kind of measure is this? Imagine if the security beech was a Terrorist attack and lives of people are involved. This is management incompetency. Taking responsibility means the CEO should RESIGN and make way for a better one pls! How many more Mistakes are going to happen to make u understand ??

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joe
Updated 06:12 PM August 22, 2011
SMRT also announced that it is reviewing security in an independent committee charied by the CEO. What I don't understand is how is that independent? Very worrying

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Scan The Horizon
Updated 06:06 PM August 22, 2011
"Management will take on a more active role instead of relying solely on security agencies."

What a hard and bitter way to learn a lesson.

I feel sorry for you as security management is not your forte.

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Patrick
Updated 05:31 PM August 22, 2011
This is good to hear. Stop trying to shift the blame to the security agency.

SMRT is ultimately responsible for its own security.

PS. By the way, the motion sensors should have been installed a long time ago.


Source: TODAYonline | Singapore | SMRT will take 'full responsibility' for recent vandalism case


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AS1
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AS1 Aug 23rd, 11, 04:49 AM #2
So who will audit and ensure they really do what they say?

You Hoot-ah, I Huat-ah.
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qussl3 Aug 23rd, 11, 05:10 AM #3
So no heads will roll?

If its clearly a mgmt oversight, considering the nature of the issue, this is inexcusable.
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DragonFire Aug 23rd, 11, 05:37 AM #4
Unfortunately, this is Singapore. So the only heads which will roll will be that of the the directly involved.

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9VARZ Aug 23rd, 11, 07:54 AM #5
Damn lame leh, these measures! If vandals can spray graffiti on the trains, goodness knows what else can they do.

This is what they really should aim for:

WTS: Garage sales!! Pre-loved items sold for cheap!!

URGENT DOSE OF VITAMIN M REQUIRED.
Can you help?
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thetarget Aug 23rd, 11, 08:10 AM #6
It seems that our MM Lee's words are true again.. Singaporeans are being complacent about their safety and security..

It is not just the SMRT, it is the Singaporean mentality I tell you..
I can't tell you how many unauthorized places I have been with a simple ruse or sometimes just walk right into it.

How many people here will report to the security guard if they see someone entering a door that clearly stated "authorized personnell only" in a shopping mall?

If I am a terrorist imagine the amount horror I can cause..
"No comments", he commented.

"How can I tell her, what can I say?...."

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Z_Dash Aug 23rd, 11, 09:12 AM #7


Following a second security breach at a SMRT depot which resulted in a train carriage being sprayed with graffiti, beleaguered SMRT CEO Saw Phaik Hwa is running out of excuses to defend her incompetence and ineptitude.

Instead of apologizing and accepting responsibility for the horrendous screw-up, Ms Saw remains defiant and went on to defend SMRT’s ‘track record’ in an interview with MediaCorp’s Channel 8.

“SMRT may not be the best transport company in the world, but our services are up to standard…,” she said in Mandarin.

When asked if SMRT will get fined by the Land Transport Authority (LTA), Ms Saw retorted callously:

“If LTA decides to fine us, so be it.”

In response to the security breach, an ‘independent’ committee will be set up to conduct a comprehensive review of security measures and management of the company with Ms Saw chairing it.

Ms Saw added that top priority for the company now is to ensure all security gaps are immediately addressed and added that the perimeter defence is the most important in preventing any sort of breach.

With SMRT having no competitor, there is no chance of it getting its licence revoked by LTA. It was fined a mere $50,000 previously for a similar security breach which is ‘peanuts’ considering the $161 million dollars of profits it made last year.

http://www.temasekreview.com/2011/08...s-us-so-be-it/
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kiddocoo Aug 23rd, 11, 09:15 AM #8
Another round of fare increase coming to recoup the 6mil...
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booest Aug 23rd, 11, 09:16 AM #9
MRT fares... up up up up

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khaos83_2000 Aug 23rd, 11, 09:18 AM #10
Quote:
with SMRT having been fined S$50,000
LOL

LOL for the SMRT for getting off for such a low fine.
and LOL for the agency thinking that 50,000 will make SMRT wake up their ideas.
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booest Aug 23rd, 11, 09:20 AM #11
FINE 50k?? more lah....

then fare prices up more also... good right? -_-""""""
Conspiracy theory?

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etegration Aug 23rd, 11, 09:22 AM #12
Quote:
Originally Posted by booest View Post
MRT fares... up up up up
yay!
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koohansen Aug 23rd, 11, 09:24 AM #13
The $50k fine is for the incident last year

I hope this round they are fined $1,000,000 to wake their idea up
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booest Aug 23rd, 11, 09:26 AM #14
CONSPIRACY THEORY NO.1

the whole truth is this... they want to up fare
so they think of a way to create issues to up cost and expenditure.

this aid all those contractors along the line which they had promised various deals and
contracts that will be lead.

with a surge in expenditure of 6mil (estimate only since total cost might go up as usual)

So now when they up the fare in 1 years' time they will have a valid reason.

You know have a world class safe MASS Rapid Transit...

PAY PLEASE

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goondu86 Aug 23rd, 11, 09:29 AM #15
Times when i wish the stupid 'Death Note' book is real.
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