[weib]

unless you wanna burn their shop, i think you just chill.. pointless getting angry.

[Gollum]

omfg 30mins delay..

burn their shop! put a hit on the delivery man! The world is ending!!

[weib]

plus it was raining the whole day today.. just sayin.

[Z_Dash]

Originally Posted by |ce

You paid $5.40 for them to deliver between 9am-11.59am. If its late , its late unless you pay $540 for them to arrive between 9am-11.59am then I will say that Xpressflower sucks coz you paid 10 times the delivery for them to do it and they can't.

Well ... when you order Macdonalds, u pay $3 delivery. They tell you "Sir, your order will arrive at 8pm" ... when the order arrived, it was 8.01pm. After finishing your meal ... you proceed to VRz forum and start a thread "[SPOILER] Sibei Hungry Liao No Thanx to mcd.com" .... this macdonald people ah ... sibei jialat ... tell me 8pm ... nbz come at 8.01pm ... what's the point! 8pm is 8pm ... 8.01pm is 8.01pm ... if they wanna come at 8.01pm, then they should say 8.01pm and not 8pm ... dunno the difference between 8pm and 8.01pm issit ? And on top of that .... I paid $3 delivery LEH !!!!

-.- x 10

( I pay you $5.40 or $3 lah ... Go drink coffee on me lah ... Go! -.- x 100 )

Bro....this is considered failure in service quality.
Its irregardless the amount of cost you paid......be it even free of charge.
I fully understand the unhappiness TS went through.

Picture this.......your solemnization is at 1pm.........jewelery shop promised you latest delivery by 12:45pm.
You waited till 1:05pm which everyone waits for your ring to arrive including the solemnizer.
How would you feel on this service quality despite its just 20mins late?

[LgO-sluglives]

Originally Posted by Z_Dash

Picture this.......your solemnization is at 1pm.........jewelery shop promised you latest delivery by 12:45pm.
You waited till 1:05pm which everyone waits for your ring to arrive including the solemnizer.
How would you feel on this service quality despite its just 20mins late?

*cough* maybe u shouldn't use the ring example.
It only begs unwanted remarks.

I will be a and keep me small mouth shut.

[|ce]

Originally Posted by Z_Dash

Bro....this is considered failure in service quality.
Its irregardless the amount of cost you paid......be it even free of charge.
I fully understand the unhappiness TS went through.

Picture this.......your solemnization is at 1pm.........jewelery shop promised you latest delivery by 12:45pm.
You waited till 1:05pm which everyone waits for your ring to arrive including the solemnizer.
How would you feel on this service quality despite its just 20mins late?

Well ... how important is my solemnization ?

If its a forced marriage , well ... pasar malam jewelery shop can take million years to arrive. Not bothered.

If its not a forced marriage and its something that I want nothing ... absolutely nothing to go wrong ... I definitely and absolutely won't trust anybody for delivery. The delivery person is myself and if I were to wait till the very last minute of the day to take delivery of the ring to give to the most important person of my future, then I don't think that person is important at all.

There might be a scenario where the jewelery shop people have to deliver the ring. Most probably, the ring cost me 100 million dollars hence when the ring arrives, it arrives with 10 traffic police + 3 no-licensed marked SOF teams in black cars + 3 fully armoured ... fully bullet proof ... fully everything proof vehicles to deliver the 100 million dollars ring and its late. Then again, I don't think my precious wife will be bothered that its late coz its a 100 millions dollars ring and it comes with traffic police ... SOF teams and they arrive in bullet proof ... whatever proof vehicles ...

[darKHell]

well apparently some ppl just cant understand the importance of punctuality, and has total disregard to wat it means to be service oriented...

anyway TS, since the flowers did arrive ultimately, and ur wife is none the wiser... just relax...

[bluecoral]

hmm din have much bad experience with xpressflowers though...
but did had one for noel...
anyway just give and take ba....
at least urs is just in office ....
that time i ask Xpressflowers to come in a certain time at a posh restaurant...
they did it but maybe slightly late but well they still manage to accomplish what i want to do... so its okie... no point brooding over such things de...
life is already so tough... so just forgive and forget and enjoy the moments loh...

Cheers dude... Friday liao !

[sabe]

I think I'm missing something here, how come his wife's surprised is ruined? It did arrive before he told her right? lol

[|ce]

I am really impressed with Noel though. Colleague was sick hence I bought a fruit hamper for her over the net in the morning and it was delivered in the afternoon on the same day.

Impressive!~ Two thumbs up!~

[Z_Dash]

Originally Posted by LgO-sluglives

*cough* maybe u shouldn't use the ring example.
It only begs unwanted remarks.

I will be a and keep me small mouth shut.

I'm quoting a neutral example which i didn't intend to attract undesired remarks.
My apology if this example sounded rude but my intention was to bring about awareness for punctuality especially doing business and service line.

Singapore is seriously dropping in terms of customer service and awareness.

[tengjj2000]

5 or 10mins late nvm la...

but 20mins late.. tolerance is one thing, but allowing services to be like this, then why are we complaining the late bus services?

buses that sometimes take 20mins or even 30mins to come? we only pay $1.11 ++ nia, so little, so we can accept their lateness?

i agree that sometimes we can accept delays. but if allowing it to happen too frequent, where's the standard? where's the quality of service?

if u can't keep your promise, between 9am to 11.59am. then blardy dont say it out la. say between 6am to 6am next day.

bus services dont promise the time its coming, it only ESTIMATES.

[bozo]

Originally Posted by sabe

I think I'm missing something here, how come his wife's surprised is ruined? It did arrive before he told her right? lol

Way ahead of you, asked that question in page 1, yet to get a reply.

[Luminox_00]

Originally Posted by bozo

Way ahead of you, asked that question in page 1, yet to get a reply.

Ok,

Let me clear the air..maybe i never explain or elaborate in a proper England since I was very piss off...

The actual fact is the when the XpressFlwer staff call me the 2nd time indicating that the item had been delivered I feel that she's not telling the truth cause she was staggering in her speech...First i heard she say its otw then she say "Oh Sir your order had already been delivered awhile ago".Sensing she's not telling the truth I eventually have to break "MSN Silence" & indirectly asking my wife if the item is there...her 1st reply was UH..what item??..then i say sorry msn the wrong person. So from her reply I knew exactly that the item that was meant for her is not there..only then i knew its late by almost 30mins from the actual timimg they had given me.(Remember I requested for a different timing but they insisted that they have to stick by the timing meant for that location, thus I've to comply only for them to go against their own T & C)

My wife only msn me back 2 minutes later after i ask the 1st time about the item..telling me thanks for the flowers.I acted blur & ask her what flowers?Well her reply was the moment I ask her about whether the item is there..she somehow rather knows that the question was meant for her & not some other people...& she say somehow rather she was sensing that i'd something for her birthday.

Ultimately this was not a suprise as like how I wanted it to be...though she's smiling at the end of the day..but the matter of fact this type of services is not what I was expecting...

Nvrmind...I don't wish to start my Friday on a bittersour note...Thanks guys for sharing your thoughts & rants either against XpressFlowers or myself...I apologise if i've might offended anyone in anyways..Have a good weekend ahead...

[killerz]

Go for Farestflora