http://forums.vr-zone.com/ en Sun, 22 Nov 2009 05:16:04 GMT vBulletin 60 http://forums.vr-zone.com/images/as4/misc/rss.jpg http://forums.vr-zone.com/ http://forums.vr-zone.com/showthread.php?t=510739&goto=newpost Fri, 20 Nov 2009 07:04:30 GMT Ok here is the problem, Occasionally , some keys of the keyboard will stop working, and i have... Ok here is the problem,

Occasionally , some keys of the keyboard will stop working, and i have to replug the USB port again to make it working. It is getting a bit irritating. And sometimes the blue lights cannot be switched off. I am thinking if i bring this to the tech support , since it is an occasional issue, scarly over there it is working , then will they still exchange one for me ?


I think i bought this around june 2009 , still eligible for 1 to 1 exchange right ? But then the receipt is misplaced lol need to find it ]]> Ban Leong Virtual Service Center quantumfusion http://forums.vr-zone.com/showthread.php?t=510739 http://forums.vr-zone.com/showthread.php?t=509896&goto=newpost Wed, 18 Nov 2009 09:42:02 GMT hey BL guys.. wonder if i could get the lga 775 base socket kit for this heatsink fan from you guys... hey BL guys.. wonder if i could get the lga 775 base socket kit for this heatsink fan from you guys as i've lost it... hope to get a reply... :msnblush: ]]> Ban Leong Virtual Service Center cheesified http://forums.vr-zone.com/showthread.php?t=509896 http://forums.vr-zone.com/showthread.php?t=509252&goto=newpost Tue, 17 Nov 2009 01:40:54 GMT Hi, What time does the Ban Leong Service Center for RMAs and issues opened on weekdays? Hi,

What time does the Ban Leong Service Center for RMAs and issues opened on weekdays? ]]> Ban Leong Virtual Service Center Tyco http://forums.vr-zone.com/showthread.php?t=509252 http://forums.vr-zone.com/showthread.php?t=508753&goto=newpost Mon, 16 Nov 2009 01:26:56 GMT Bought a new Powercolor 5750 PCS but have problems getting it to work so far. Any help would be... Bought a new Powercolor 5750 PCS but have problems getting it to work so far.

Any help would be appreciated.

Computer Specs
Gigabyte GA-MA78G-DS3H rev 1.0
4 x 2GB GEIL DDR2-800
Seagate 320GB HDD
Seagate 1.5TB HDD
Hauppauge HVR-1300
Hauppauge HVR-2200
Cosair HX 520

NOTE: Hauppauge HVR-1300 and HVR-2200 were removed during troubleshooting
NOTE: Seagate 1.5TB was disconnected during troubleshooting

First Monitor is DELL 24" (DVI),
Second Monitor is Philip 15" (VGA)

*DELL monitor is a working monitor which can display properly when connected to my second computer

*Philips monitor is a working monitor which can display properly when connected to my second computer

motherboard BIOS is the latest available on the Gigabyte website.
Updated just before installing the video card
BIOS was working as computer could boot up properly before installing 5750

Installed Powercolor 5750 and connected only DELL 24" monitor (DVI) to 5750
Could not detect, monitor remained blank

Following are the attempts to troubleshoot.

*5750 card was removed and replaced in the first PCIe 2.0 x16 slot after every attempt
*6pin power cable was always connected
*5750 cooler fan was running all the time

*To change the BIOS, I had to reset the CMOS and connect the monitor to the onboard graphics when there was no display

*Drivers were installed on a fresh install of Vista (64bit) with SP1 and SP2 with no other drivers

Attempt A

1) Changed BIOS to Video initilize PEG first
2) Connected Dell Monitor to 5750 DVI port
3) Power On and NO Display - BIOS logo/splash screen did not show
4) Connected Monitor to 5750 second DVI port
5) Reboot and NO Display - BIOS logo/splash screen did not show

Attempt B

1) Changed BIOS to disable onboard Graphics
2) Connected Dell Monitor to 5750 DVI port
3) Power On and NO Display - BIOS logo/splash screen did not show
4) Connected Monitor to 5750 second DVI port
5) Reboot and NO Display - BIOS logo/splash screen did not show

Attempt C

1) Changed BIOS to Video initilize PEG
2) Connected Dell Monitor to 5750 DVI port, Second Monitor to Onboard VGA
3) Display on Second Monitor Only
4) Installed ATI Catalyst drivers for 5700 series
5) 5700 card appears in Device Manager
5) Reboot and Video Display Drivers crash as no support for onboard ATI3200

Attempt D

1) Changed BIOS to Video initilize PEG, Surround View Support On
2) Connected Dell Monitor to 5750 DVI port, Second Monitor to Onboard VGA
3) Display on Second Monitor Only
4) Installed ATI Catalyst drivers for 5700 series
5) 5700 card appears in Device Manager
6) Reboot and Video Display Drivers crash as no support for onboard ATI3200

Attempt E

1) Changed BIOS to Video initilize PEG
2) Connected Dell Monitor to 5750 DVI port, Second Monitor to Onboard VGA
3) Display on Second Monitor Only
4) Installed ATI Catalyst 9.11 BETA
5) 5700 card appears in Device Manager
6) Unable to enable Monitor connected to 5750
7) Under Catalyst General Info - 5750 is listed as Disabled Display Adaptor
(Assuming that it is disabled as it did not detect any displays)

Attempt F

1) Changed BIOS to Video initilize PEG, Surround View Support On
2) Connected Dell Monitor to 5750 DVI port, Second Monitor to Onboard VGA
3) Display on Second Monitor Only
4) Installed ATI Catalyst 9.11 BETA
5) 5700 card appears in Device Manager
6) Unable to enable Monitor connected to 5750
7) Under Catalyst General Info - 5750 is listed as Disabled Display Adaptor
(Assuming that it is disabled as it did not detect any displays)

Attempt G

1) Connected Dell Monitor to Onboard DVI
1) Installed ATI Catalyst 9.11 BETA
3) 5700 card appears in Device Manager
4) Changed BIOS to disable onboard Graphics
5) Connected DELL Monitor to 5750 DVI port
6) NO Display - BIOS logo/splash screen did not show

Attempt H

1) Connected Dell Monitor to Onboard DVI
1) Installed ATI Catalyst 9.11 BETA
3) 5700 card appears in Device Manager
4) Changed BIOS to disable onboard Graphics
5) Connected DELL Monitor to 5750 second DVI port
6) NO Display - BIOS logo/splash screen did not show

Attempt I

1) Changed BIOS to Video initilize PEG, Surround View Support On
2) Connected Dell Monitor to Onboard DVI
3) Connected VGA Monitor to 5750 using DVI-D-Sub Adaptor
4) Installed Ati Catalyst 9.11 BETA
5) Display shown on DELL monitor to Onboard DVI
6) ABLE to EXTEND DESKTOP to VGA on 5750
BUT No signal received on VGA Monitor ]]> Ban Leong Virtual Service Center pzt198 http://forums.vr-zone.com/showthread.php?t=508753 http://forums.vr-zone.com/showthread.php?t=505797&goto=newpost Mon, 09 Nov 2009 01:45:10 GMT Hi, just wondering if ban leong will feature in the upcoming sitex 09, planning to get a mamba from... Hi, just wondering if ban leong will feature in the upcoming sitex 09, planning to get a mamba from ban leong in sitex 09.

Thanks! ]]> Ban Leong Virtual Service Center nervagent http://forums.vr-zone.com/showthread.php?t=505797 http://forums.vr-zone.com/showthread.php?t=503820&goto=newpost Wed, 04 Nov 2009 02:04:49 GMT Hi support,

I'm having problem to get my Xonar DX installed, it was detected by devmgr but when i click on installer of driver (setup.exe), error message as below. Have tried it with 2 boards, both give same result. power molex confirmed connected properly. Pls advise... :)

]]> Ban Leong Virtual Service Center ah_khoo http://forums.vr-zone.com/showthread.php?t=503820 http://forums.vr-zone.com/showthread.php?t=500565&goto=newpost Mon, 26 Oct 2009 18:49:02 GMT Hi, I facing the several issues on my newly purchased Asus Maximus III formula on Win 7 Home... Hi,

I facing the several issues on my newly purchased Asus Maximus III formula on Win 7 Home premium.

Issues Faced

- Intermittently, Window will restart during window startup screen, in which I will need to use the system restore option which window will suggest after a failed boot up attempt, I will then be able to startup the window and use per normal.

- Both of the Prolink USB Wifi adpator/ M1 Moblie BB refused to work or to be detected by the respective software that came with it even though Window does recognize both of the Usb devices under device manager.

- Window will unable to bootup/shut down when I left the Prolink Wifi adpator plugged in my Pc, will be fine after I plugged out the adpator.

Troubleshooting tried so far

- Did a sanitary erase and firmware upgrade, follow up by a fresh installation of Win 7 Home premium on my primary storage Vertex 120GB

- Updated the software/drivers for the affected Usb devices

- Run health check on the Vertex and ran mem test on the Team Xtreem rams which both proved fine

- Took out the processor to make a visual check that there are no burnt marks/pins either on the socket/CPU

- Tried changing the sata cable and port of the primary storage Vertex

System Details
Everything have been on stock so far.
Cpu's Temp Idle at 36c, load at 60c using Intel burn test.

My system spec are as following:

Cpu: Intel Core i5 750
Mobo: Asus Maximus III Formula on Bios Ver: 0902
Ram: 2X2GB Team Xtreem DDR 3 1600 LV CL 7
Storage: Ocz Vertex SSD 120GB on FW 1.4
GPU: Sapphire HD 5850
PSU: Corsair HX620
OS: Win 7 Home Premium

I did not faced such issues previously when I am on LGA 755 - Q9550/Maximus II Formula back then, using the same hardwares and OS configuration expect for the Mobo,Cpu and Rams.

Oh btw, this fellow Maximus III Formula user also seems to faced similar problems with the mobo as me...
http://forums.vr-zone.com/troublesho...rgent-pls.html

Hope that any BL's staff or Pros can help me on the issues I am facing currently, thx in advance.

Sean ]]> Ban Leong Virtual Service Center DangerousSean http://forums.vr-zone.com/showthread.php?t=500565 http://forums.vr-zone.com/showthread.php?t=500401&goto=newpost Mon, 26 Oct 2009 12:23:22 GMT Hi. My motherboard seems to be unable to run rams at 1066MHz which they are actually rated for? Can... Hi. My motherboard seems to be unable to run rams at 1066MHz which they are actually rated for? Can i bring it down for testing and see if its the MB problem. And also if it is, would it be a 1 to 1 exchange? Cuz my MB is fairly new. ]]> Ban Leong Virtual Service Center enriel http://forums.vr-zone.com/showthread.php?t=500401 http://forums.vr-zone.com/showthread.php?t=499759&goto=newpost Sat, 24 Oct 2009 18:32:21 GMT Hi, just bought my Razer Diamondback 3G today, came home happily and tried the mouse, and I found... Hi, just bought my Razer Diamondback 3G today, came home happily and tried the mouse, and I found out the that the scrollwheel is not working totally.

I've tried to install the driver, even after configuring, it does not work.
I've tried using the On-The-Fly combo, button 5 + Scroll Wheel (Up or Down), nothing came out.

Can I get a exchange for this faulty mouse? ]]> Ban Leong Virtual Service Center nishikado http://forums.vr-zone.com/showthread.php?t=499759 http://forums.vr-zone.com/showthread.php?t=499297&goto=newpost Fri, 23 Oct 2009 14:56:11 GMT Hi, I want to RMA my Asus Striker extreme which is still under warrenty til 2010. But want to... Hi,

I want to RMA my Asus Striker extreme which is still under warrenty til 2010.

But want to confirm whether is the board EOL already?

If the board is EOL

The RMA board i will be getting will be other board instead of striker extreme instead? ]]> Ban Leong Virtual Service Center gamezoner http://forums.vr-zone.com/showthread.php?t=499297 http://forums.vr-zone.com/showthread.php?t=497417&goto=newpost Mon, 19 Oct 2009 13:38:40 GMT Dear Ban Leong, I bought my video card from Sep 2008 ( ASUS EAH4850/HTD/512M/A, 86X0GA103403) ... Dear Ban Leong,

I bought my video card from Sep 2008 ( ASUS EAH4850/HTD/512M/A, 86X0GA103403)

with stick number at the back of the card 09/2008. I lost my receipt and want to send for service. Here are S/N and P/N :

S/N 180822 011955 ATI RADEON HD 4850 512M
and P/N 102B5010200 000001

my card is still under warranty, isn't it? if yes, where I should I send for service? and how long does it take to prepare as I need to use urgently?
Will it be possible If I can exchange 1 by 1?

Looking forward to hearing from you soon

best regards

Bi ]]> Ban Leong Virtual Service Center bimap_u http://forums.vr-zone.com/showthread.php?t=497417 http://forums.vr-zone.com/showthread.php?t=497262&goto=newpost Mon, 19 Oct 2009 07:03:38 GMT hi i lost 1 of the nut is it possible to purchase this? Image:... hi i lost 1 of the nut is it possible to purchase this?
]]> Ban Leong Virtual Service Center Amazone http://forums.vr-zone.com/showthread.php?t=497262 http://forums.vr-zone.com/showthread.php?t=496242&goto=newpost Fri, 16 Oct 2009 14:56:31 GMT Hello Ben Leong, I sent in one of my Asus GTX280 I was using as SLI due to frequent loss of... Hello Ben Leong,

I sent in one of my Asus GTX280 I was using as SLI due to frequent
loss of display signal in July 2009. Since then there has been no
resolution. The Tech guys have called me and offer replacement with
a 4870 but I need another GTX280 to continue my SLI.

Unless Asus is waiting to replace me with a Fermi board in January next
year, in which case, I would gladly continue waiting. ]]> Ban Leong Virtual Service Center Magnuz http://forums.vr-zone.com/showthread.php?t=496242 http://forums.vr-zone.com/showthread.php?t=495183&goto=newpost Wed, 14 Oct 2009 03:15:11 GMT Hi there, I would like to check with you guys regard RMA of my Ref Cooler Asus 4870 512mb gfx. ... Hi there,

I would like to check with you guys regard RMA of my Ref Cooler Asus 4870 512mb gfx.

Do you guys still have spare stock for 1 for 1 exchange?

Reason for RMA:
My GFX will hang due to unknown reasons even after i update my CCC.
This problem has been around for quite some time but just that i have no time to bring it down for RMA but this time round it really got my pissed off.

So please kindly let me know if you guys have any stock spare for 1 for 1 RMA.

Thank you very much guys!

Card sent for RMA but required 1month haiz..... ]]> Ban Leong Virtual Service Center voLty http://forums.vr-zone.com/showthread.php?t=495183