[deadcowcow]

Bought the EEE PC from KUROTEN last year, within a couple of months it started to show alot of problem. Sent it to him for repairs and until now, more than half a year later, still no news and still not fixed.

Initially, still gave him alot of time, even though no updates from his side because he took the time out to explain about the EEE PC etc before I purchased.

But a couple of weeks dragged to a couple of months to now more than half a year, so many new EEE PC versions have come out le and my 'new' PC which I managed to used only for a couple of months is now as good as redundant, can throw away le.

After so long, I got very angry, wanted him to do a partial refund since its been with him for so long le. Plus he didnt even bother to make the effort to update me whats going on.

Then I thought maybe I'll take it to CASE, since STILL nothing is being done. There was always one problem after another.

But now, I wait until I sian already. Seriously, it wasted so much of my time and effort and my $800 plus just went down the drain. $800 for 2 months, thats really the most expensive netbook or even laptop I ever had.

I will attach my emails with him for all of you to judge. Needless to say, before all these emails, there were alot of smses to and fro to chase for my EEE PC but the emails are all I have right now so I'll just copy and paste.

[deadcowcow]

Hi Alfred,

I would appreciate a reply.

Thank you very much,
Sabrina
- Hide quoted text -


On Mon, May 25, 2009 at 9:27 PM, moo <deleted@gmail.com> wrote:


Hi,

What is the status right now?

Best,
S


On Wed, May 13, 2009 at 3:19 AM, Alfred Lee <kuroten.mail@gmail.com> wrote:

Hi,

Arrival of the part including labour will take an estimated 5-7 working days.

Regards,
Alfred

W: KUROTEN
E: kuroten.mail@gmail.com
M: (+65) 91682978


On Fri, May 8, 2009 at 12:37 PM, moo <deleted@gmail.com> wrote:

Adding on to the email, please give me an estimate how long this would take.

-s


On Wed, May 6, 2009 at 10:27 AM, moo <deleted@gmail.com> wrote:

Hi Alfred,

Let me know the outcome of the service centre as soon as you know.

Best,
S

On Wed, May 6, 2009 at 3:46 AM, Alfred Lee <kuroten.mail@gmail.com> wrote:

Hi,

Sorry for the late reply.

The problem has already been rectified by Asus TW.

The keyboard issue only came up recently, and was not even pointed out by you during the initial handover.

As I mentioned earlier, problems with IT gadgets can occur anytime, its not up to anyone to predict too.

The warranty was already void when you handed it over to me. By right, I am not held responsible for the warranty after tamper has been done by you.

Nevertheless, let me bring it down to the local service center and see what they can do about it.

Regards,
Alfred

W: KUROTEN
E: kuroten.mail@gmail.com
M: (+65) 91682978


On Tue, Apr 28, 2009 at 3:55 PM, moo <deleted@gmail.com> wrote:

Hi Alfred,

This does not make sense either, you are sending the eeepc back to me with the same problem that I sent to you months ago. As of now the keyboard is still not responsive. You indicated that the cost to repair that in Singapore was $120 of which $100 will be reimbursed by you which means that after all this wait, the eeepc is still defective and I still need to pay more for to get it serviced somewhere else.?

-s


On Sun, Apr 26, 2009 at 1:11 PM, Alfred Lee <kuroten.mail@gmail.com> wrote:

Hi Sabrina,

I have already repeated myself, please read the email clearly.

My email should state that I will transfer the S$100 upon receipt, the start of the sentence began with "I will" and the middle of the sentence was punctuated with a "," .

Sorry if my use of language is poor, or my communicating skills are lacking proficiency.

But I see that this is going no where. I will provide the tracking number after it has been mailed out.

Regards,
Alfred

W: KUROTEN
E: kuroten.mail@gmail.com
M: (+65) 91682978


On Sat, Apr 25, 2009 at 11:41 AM, moo <deleted@gmail.com> wrote:

Dear Alfred,

First you said you were going to bear the cost of the servicing and now you want to charge $100 for it. And it is still NOT fixed. It still has the problem that it has when I sent first sent it to you last year.

Please provide your company address, I will have to take this up with CASE.

Thanks,
S


On Fri, Apr 24, 2009 at 2:11 AM, Alfred Lee <kuroten.mail@gmail.com> wrote:

Hi,

In my previous mail, I asked if you wanted to bring it down to the local Asus service center.

The sarcasm doesn't help at all, please. Please read the email carefully and provide adequate replies, I am not interested in dragging this case, neither am I interested in a sarcasm war sorry.

I will mail the EEE PC back to you, upon receipt provide the transfer of S$100.00 for servicing issues.

I will not be able to assist in the resale of the EEE PC.

IT gadgets are prone to problems and issues, a one-time servicing doesn't warrant it to be free from faults forever, there are many many cases whereby customers send in their notebook to the service center, only to bring it back and find that either the problem has not been rectified, or another problem shows up.

Thank you.

Regards,
Alfred

W: KUROTEN
E: kuroten.mail@gmail.com
M: (+65) 91682978


On Fri, Apr 24, 2009 at 1:37 AM, moo <deleted@gmail.com> wrote:

Dear Alfred,

As far as I can see, the only option that you are providing me with is as such;

To wait even longer, while you send the eeepc back to Taiwan for a problem that miraculously appeared after everything has been apparently fixed and installed.

You put the blame for the wait on Taiwan and now you want to send it back there and have me wait even longer? Another 4 months maybe? Or lets stretch to it a whole year while we'll at it, why not?

Like I said, there is a limit to my patience and you have worn it out a long time ago.

Since you dont seem very sincere in trying to reach a compromise, I have to repeat, you either get this resolved by 22nd May or I'm going to CASE to get this resolved.

-s



On Thu, Apr 23, 2009 at 2:39 AM, Alfred Lee <kuroten.mail@gmail.com> wrote:

Hi Sabrina,

Yes, upon the purchase I highlighted to all customers that there will be a 1 year warranty following the purchase.

However, as mentioned in the previous mail, the set was considered tampered with, the manufacturer labels have been removed. Sorry I did not state it clearly, but I don't see any of the retailers/ resellers doing likewise. I will checkup with them regarding this issue and get back to you about this.

As you mentioned the suspicion of me using the EMS forms for other orders, then I don't see the need for this section anymore.

Regarding Hotmail, yeah they're pretty unreliable and that is why I switched over to Gmail, I have like 7xxx emails still left in the Hotmail folder. I can tell you that your fw mail has also entered the spam folder together with the other junk. Sorry about this.

Hi, the point for me to show you personally is about the sincerity to explain in person. The keyboard malfunction did not surface during the initial RMA process. Which was why I was hoping to seek your understanding in this issue, not to simply dump back to you the faulty set.

Erm, I did not mention that I waited 4 weeks for the CD Key.

I also did not mention that shipping and keyboard replacement will take 4 months?

In view of your opinions stated, I would think that you may prefer bringing the set to the local service center by yourself for the replacement?

Regarding your last sentence: "Are you taking me for a sucker or are you taking me for a sucker?"

I don't quite get what you mean, I absolutely did not have the intention or even thought that way of any of my customers.

And yes, even though this case turned sour regrettably, I still respect you as my customer.

Regards,
Alfred

W: KUROTEN
E: kuroten.mail@gmail.com
M: (+65) 91682978


On Wed, Apr 22, 2009 at 1:47 PM, moo <deleted@gmail.com> wrote:

Dear Alfred,

You mentioned that there was a 1 year warranty when I bought the set and that was still valid when I send it to you, as it is now since it is not even a year since I bought the eeepc. You did bring this up.

I did not take 4 months to get back to you on the CD key details, please.

You did not see it before does not mean that it does not mean that no one has done it. If it is so important, you should have stated something like 'The warranty in TW is valid for x amount of time and please make sure that you have the stickers and documents intact'.

Sure, please scan the EMS forms over to indicate ship date and when it was returned to you. Then again, that EMS form might have been for another set, or another computer, I would never know.

What is the point of letting me know personally that the eeepc is STILL malfunctioning? A malfunctioning eeepc is still malfunctioning whether or not you tell it to me personally. It just means that it is still malfunctioning despite the period of time that it is with you.

What threat? It did managed to cut short the waiting time to a couple of days did it not. Or rather, it just means that we can collect a STILL malfunctioning eeepc in a couple of days.

haruko_yoshiko@hotmail.com was the email provided on your website. Whether it ends up in spam or not, when you're doing a business with it, you should always check spam/junk/bulk to make sure that important emails did not end up there, even I can tell you that. Hotmail is not the most reliable email providers around.

A drive or a mouse, I dont need it. If I need it, I would have it already. The whole point is, whatever it is you are trying to throw in, it is not going to make up for the long wait and I do not care for it. I needed my eeepc back months ago, not leave it with you for months and then get it back with a faulty keyboard and a drive.

Even if the delay was on someone else's part, the least you could do was update when it has been shipped out, when it has been received, etc. You honestly think that it will be OK not to update your client for months on end when you have close to a grand worth of merchandise with you?

You could send it back to TW to replace the keyboard and I could wait another 4 months and that would amount to me paying $800 for something that I didnt get to use for a year and when it finally gets back to me at the end of that one year, it would be worth even lesser than what it would cost to change to keyboard in Singapore. Are you taking me for a sucker or are you taking me for a sucker?

-s


On Wed, Apr 22, 2009 at 1:15 PM, Alfred Lee <kuroten.mail@gmail.com> wrote:

Hi Sabrina,

Please take note that during the initial receipt of the faulty EEE PC from you, I had to wait for the CD key details from you as well.

I did not want to bring this up but, are you aware the warranty has been void since I received it from you?

The bottom of the EEE PC was supposed to have the set details and information, (sticker by Asus indicating set model, serial). Your set did not have it anymore. I haven't seen any people who bought notebook/ netbook remove the bottom sticker before.

I doubt I may still have it, but if you wish to I can try dig up the EMS forms to indicate shipment to/fro Taiwan.

I made an appointment to meet at your place on Sunday or was it Monday at approx 5pm, when I reached I made multiple calls but to no avail, and waited there for like 30-45mins. I had wanted to tell you personally regarding the keyboard and show the set condition to you. And thus I left your area to continue my work, I cannot be waiting there for nothing could I? Even Singpost, when delivering registered mail to doorsteps, only knocks a couple of times and leaves the delivery advice behind..

The conversation provided by the guy, your boyfriend or whomever it may be, doesn't serve any help but only as a form of threat?

Your previous email was sent to: haruko_yoshiko@hotmail.com (They ended in the spam folder, please take note.. I don't know how I can get proof but I doubt that even an email to Microsoft would help retrieve the log, and there may be an administrative charge required if it was possible.

I think that you may have heard wrongly on the phone call, I mentioned an external optical DISC drive and not a mouse. I was trying to explain matters nicely but you simply went on to say its late, you are turning in. So I had no chance of meeting you to tell you about the faulty keyboard. Which was why I hurried to explain it over the phone. I can return the set as it is, there is absolutely 0% interest for me to keep the EEE PC with me all these while, I got nothing to gain at all, so why must I do anything that silly?

Regarding the various threads you brought up, they should further explain to you the situation of the contact in Taiwan who is handling the RMA. The long drag happened there, not here in Singapore and not by me. I had to kept bugging the contact till I actually went overseas myself to see that it was done up myself. The matter has already been resolved, and when he passed me his set, it was the full box set with warranty card and everything.

I repeat: There were reasonable tampers done to the set (Removal of manufacturer labels), this is one reason they did not want to consider it under service period at all. I do not have the little green warranty booklet from you as well, I mentioned this a couple of times already. During the first month or so when I got the EEE PC from you, I had to wait quite a while for your replies as well, and then suddenly you tell me your number changed too.

Do let me know if, you wish to receive the set as it was or have me send it back to Taiwan again to get a replacement for the keyboard. Shipping and service fees have all been borne by me till date. I wanted to replace the keyboard at the local service center to avoid another shipment, however the local service center quoted a ridiculous S$120 for the keyboard part itself, not inclusive of labour and I am not sure if it includes GST as well.

Regards,
Alfred

W: KUROTEN
E: kuroten.mail@gmail.com
M: (+65) 91682978



On Wed, Apr 22, 2009 at 12:56 PM, moo <deleted@gmail.com> wrote:


Dear Alfred,

It has been close to half a year that the eeepc has been with you for repairs. This is a ridiculous amount of time to be waiting for a netbook to get fixed.

There has been no updates from you, no courtesy calls, nothing whatsoever to let me know the status of the eeepc repairs and I always find myself in a position where I have to constantly contact you, bug you even, to get a status update and time and again, it is one problem after another, one delay after another, stretching the repair time from the promised 'within a month' to MANY months instead.

Yesterday we finally scheduled for a meet up for you to hand me the eeepc only for you to inform, at 12MIDNIGHT, that the keyboard was not responsive. Note that yesterday's meeting was a postponement from Sunday and you did not even have the decency to inform then that the eeepc was malfunctioning. When were you going to tell me about it? Or do I have to find out myself after getting it back from you?

There is a limit to everyone's patience and this the last straw that breaks the camel's back. I have been very patient with you and I will give you an ultimatum. Once the eeepc is fixed, you can sell it any manner you want but I expect at least $500 from it and this should be in my account POSB Savings within a month, ie, 22nd May.

I do not need or want the eeepc. I have waited for it long enough and I have had enough of all your nonsense, to and fro and nothing being done. I paid more than $800 for this and barely got to use it so $500 is very reasonable for something that I didnt even get to use.

Please do not ridicule me by trying to settle with an optical mouse or anything like that because I do NOT need an optical mouse, I can afford my own mouse and I would have rather gotten my eeepc 4 months ago then to have that agonising 4 months replaced with a mouse.

If you choose not to resolve this by the 22nd May, then I will not hesitate to bring this up to CASE and have this incident posted up in all the various websites.

Also, since you have a habit of not replying to your emails, I will take it that you agree to this arrangement if there is a non-reply from you within 3 days.

Note that I have called you to ensure that this email address is in good working order. So please, do not give the excuse that you did not receive this mail, like you did the last time.

Best regards,
Sabrina

[deadcowcow]

I have no hope of getting the EEE PC back, nor any part of the $800 that I spend on it (with wins xp etc). Nor will I be wasting more time bringing this up to CASE (its really not worth it, I spent more than half a year chasing already)

All I hope is that next time anyone is thinking about purchasing from something other than a brick and mortar store with a good reputation, please think about the after care, the customer service, warrenty, etc. Just be more careful.

[Z_Dash]

http://forums.vr-zone.com/vr-garage-...laim-back.html

Check out this sabrina.
Guess you're on the same ship.

[Mobile_Crazy]

he stated that the sticker in been removed which means that the warranty is void??

but he still took in???

[Mobile_Crazy]

and also is this a crow account??

since is 3 posts only and joined this month....

[monkey]

damn suay, man. does anyone happen to have kurotec's new mobile number?

[altya1]

lol.... if my lappy is being held for even 2 months and not yet repair + no updates, i would alr report to police and CASE, not even say 6 months....

spend money and get a netbook and only get to use a few time then end up with service centre for 6 months is totally ridiculous..

[|ce]

In between got things missing issit ? Why one says external optical disc drive and the other says optical mouse ? A drive is a drive and a mouse is a mouse ... Different leh ... Even the spelling also different ...

[sand_ste]

whats wrong with this kuroten guy?

the keyboard and the drive problem thingy is nt there when you put it on the hand of kuroten rite?

[deadcowcow]

Originally Posted by Mobile_Crazy

and also is this a crow account??

since is 3 posts only and joined this month....

crow account?

i dont usually go to forums coz got not much to contribute also (noob), just see what new toys come out, like then buy.

but after this incident, thought better to share this story with everybody. hopefully, nobody will be as sway anymore

[deadcowcow]

Originally Posted by sand_ste

whats wrong with this kuroten guy?

the keyboard and the drive problem thingy is nt there when you put it on the hand of kuroten rite?

initially, the EEE PC started to hang alot after only like 10 mins use. so i just keep restarting. after that, the PC didnt response when i use the mouse to click on the windows start icon on the left hand side. so bo bian, send it to him to check.

then after that, become 'more' and 'more' 'problems' but since then i didnt get the PC back so also dont know

[deadcowcow]

Originally Posted by Z_Dash

http://forums.vr-zone.com/vr-garage-...laim-back.html

Check out this sabrina.
Guess you're on the same ship.

SIGH i dont think that you're the only one affected. google Kuroten and you get a few other posts with issues also.

[deadcowcow]

Originally Posted by monkey

damn suay, man. does anyone happen to have kurotec's new mobile number?

this is the no i have now 9168xx78. you got the same one or did he change that also?

[deadcowcow]

Originally Posted by |ce

In between got things missing issit ? Why one says external optical disc drive and the other says optical mouse ? A drive is a drive and a mouse is a mouse ... Different leh ... Even the spelling also different ...

aiya, he say want to compensate with drive, i thought he said mouse on the phone. so angry, wasnt even listening properly already!

but whatever it is, drive or mouse I DONT NEED IT! i need the EEE PC back MONTHS ago, not a drive or a mouse!