[jowy_ham]

S**gTell = S**gHell

Long Story..... Part 2

2 weeks down the road (at my new house), 1 teenager came by 1 evening and promote M**TV (pay $20 x 6 months and U get 6 months FOC). My wife thinking it is a good deal so decided to give it a try.

Before finalizing the deal, I asked if my existing SNBB will be affected or not and was assure that everything will remain the same except that they will need change my modem (currently using Linksys AM300 with DLink 4300 wireless router) and there will be no downtime for my SNBB.

Today, 31-Dec, S**gTell technician came (while I'm out at work, my wife was at home) and did the setup of the M**TV. We wanted the M**TV in my bedroom for our kids (cos we have Starhub in the hall) but the technician say my bedroom telephone line no signal cannot install there, therefore shifted everything to my hall. My wife being not very technical can only agree with him.

After setting up the M**TV in the hall with the "newly provided" Speedtouch modem + Aztech Homeplugs + M**TV STB, my modem and wireless in my studyroom cannot work (of cos cannot work, cos can't have 2 modems on at the same time) but the technician could NOT resolved/spot the problem. This resulted in my SNBB not working/tested before the technician "con" my wife to sign off.

I came home and relocate the equipments to my bedroom with the modem relocated to my studyroom together with my Dlink router. BUT this combo cannot work. I called up the M**TV hotline and the CSO can only advise me to reset the M**TV STB and to arrange for a technician onsite again. I then requested to speak to the supervisor but was told he was engage on another line and would called me back later.

1~2 hours passed without any reply, so I called up the M**TV hotline again. This time a lady CSO told me that there was no records of my earlier phonecall (at this point of time, I feel like someone)

After repeating my story to her again (took ~10mins) then the supervisor called. Told him my "story" again (took another ~10mins) and he say he need to discuss with the installation dept to see what can be done.

I told him I DONT WANT this kind of service and he can send someone to come down and collect whatever equipments that they have provided. Again he say he will discuss with installation dept and get back to me tomorrow.

As such, I can only say S**gTell = S**gHELL, their CSOs screwed up, their technicians cannot make it, their service simply S**KS !!!

[jowy_ham]

Let's see what happens tomorrow and I will update this thread accordingly.

BTW the abv story is the TRUTH and nothing but the TRUTH, I even have those CSOs' names noted down (for part 1 story) for complain sake

[lex72]

Originally Posted by jowy_ham

Let's see what happens tomorrow and I will update this thread accordingly.

BTW the abv story is the TRUTH and nothing but the TRUTH, I even have those CSOs' names noted down (for part 1 story) for complain sake

Wah. At least they reply u.
I send them 2 email they dun even reply. u very lucky liao. heheh.
If only starhub maxonline can make it. They use adsl oso i straight jump ship. sign their scv+mobile+internet.

[AsusEpoxy]

anyone here knows the mdc (Management and Diagnostic Console) for the miobox? it sucks and i want to bridge over to my trusty dlink router.

[blaine786]

192.168.1.254/mdc
home/mdc
gateway.2wire,net/mdc

Requires Password and it is.. 2wire

If any settings you do wrongly , pls don find me ok... If ur advanced user...carry on...

[xianzai]

Any1 has any idea on preventing dcs on mio? Keep getting dced every 1 hr. And it lasts for like 5-10 mins.

[clemenzo]

Originally Posted by xianzai

Any1 has any idea on preventing dcs on mio? Keep getting dced every 1 hr. And it lasts for like 5-10 mins.

Call singtel and get someone to check your line. My Mio modem had the frequent reboots previously. The guy checked and found my setting was not correct!

So far so good now.. Heng FOC!

[pred. error]

i just recontracted for 10mbps plan comes with free MIO TV subscription free for a year online promo. what a bad tv service :p are they providing any other new channels or anything similar to what starhub offers? no documentary channels that are known to me (discovery, history, ng etc), i'm not considered local and most channels are not of my native language either! mostly chinese and indian channels, but why can't they provide more varieties? licensing issues?

BAD SINGTEL/NET service experience:

the technician that came today to fix up MIO was just plain lazy to service. i asked what can i do with my dgl-4300 router and st536 on bridge mode, i don't see a need to use the new white box router (MIObox?) since i read somewhere there is a way to upgrade firmware for iptv feature. he simply ignored the question and told me he'll take off the room tel line thats connected from the modem and fix the MIObox in my hall tel line. i was pretty much dumbfounded by what he was doing without asking me whether my room desktop has wireless conn which i don't. and then was told to purchase wireless equipment for $60. !?!!?

Hilarious Incident:

so i wasn't gonna blow him off and tried to be nice and told him yeah sure do what u need and i'll figure it out somehow and i can use my laptop meanwhile to surf wireless in my room. he booted it up and starts fiddling with it and got connected but couldn't surf somehow, and i realized that i've disabled DHCP and like to manually configure IPs, Gateways and DNS servers. right as i was about to mention it to him, he mumbles "stupid computer". oh man. i apologized and mentioned it and he completely ignores me and calls on the phone for assistance.

sorry for the long story, but point is i'm unlucky to get such bad service and his not on the mood to entertain. i'm not bothered to go about now flashing firmwares to my st536 and decided to unplug the MIObox and use back my old setup. so much for free ~unused~ MIO TV! but if someone is kind enough to help or guide, i'm all ears

[jowy_ham]

S**gTell = S**gHell

Long Story..... Part 3

As mentioned in Part 2, I tried M**TV but the service sucks but I'm a football fan therefore when they offer Champions League football on internet (footballfrenzy) I was so happy that I can watch it without having to subscribe to their F**K UP service.

Happily I subscribe to the 1st match (live match @ $6/match) but I woke up late (abt ~10mins late) to watch the match, watch the rest of the watch without too much problems although abit jerky at times but still bearable. Later that day, I wanted to watch the replay match but the stupid website keep telling me that "video not available".

Again I called up M**TV CSO to inform them of the problem but they dont seems to understand their T&Cs (by paying $6 for a live match, it also allows the payer/subscriber to watch the replay of the same match within the next 48hrs).Their CSOs keep telling me that is not the case and I need to pay additional $3 to watch the replay. I referred them to their T&Cs on their website and they sound like it is the 1st time they have seen it or dont even understand their T&Cs.

As always, I asked to talk to their supervisor but as per their "SOP", their supervisor is on the line with another customer and thus unable to attend to me. They took down my particulars and told me that they will get their supervisor to give me a call back.

(details cannot remember clearly now) but to cut the story short, after alot of calls (jack up my phone bill), they acknowledge that the problem lies with their upstream provider (which is non of my concern) and that I can watch the replay match after 3~4 days.

For all the bad experience that I have gotten, these are my opinions of M**TV :

1. Their service (technically unsound CSO) sucks big time (dont even know their T&Cs)
2. I think they simply dont have the infra-structure for video streaming over internet (pixel-lated and jerky video)
3. They simply ignore their customers cries/complains (I have talked to their customer officiers but no follow-up after that)

Last but not least, to think that they gotten the EPL broadcast rights for Aug 2010 to 2013, I think it is the time ahead of football fans will be a rough rough ride after experience almost faultless access to EPL from Starhub for the past couple of years (minus the $$$ increase)

Root of all these issues comes from MD@, why let 1 vendor monopolize the trade and thus customers are like "force" to accept whatever F**K UP service that these service providers provide. Where is the competition that is suppose to benefit end-customers ?
.
.
.
.
.
.
.
.
.
.
.
.
.
BTW there is a part 4 and 5 of the story, lets see when services from S**GTEL is able to improve/degrade to some more.

[HKSPower]

Im A Ex Singtel Mio Plan User too.. i wont use their service again.. i will type my incident here sooner or later if i got time