WTB:Singapore Army Packet Food.

Cheeseycase · Aug 9th, 09, 01:45 AM

Hey guys. For the whole day of today, my starhub internet connection having horrible packet loss of 25 to 50%.

Called starhub in the morning they ask me go down to Vivo or PS to change my modem... Im using a SB6100 Motolora.

I did a PingPlotter test, not very sure how to view it. So turning to you guys for your expertise and maybe some recommandations.

This problem is also occuring not too long ago when i tried to enter tf2.

Hope to hear your reply and recommandations on weather it is mine or Starhub's fault and should go change my modem... and oh yeah Happy National Day...

Target Name: google.com.sg
IP: 74.125.127.104
Date/Time: 09/08/2009 01:40:16 to 09/08/2009 01:42:31

1 12 ms 11 ms 8 ms 11 ms 20 ms 9 ms 30 ms 32 ms 12 ms 11 ms cm1.psi164.maxonline.com.sg [58.146.164.1]
2 9 ms 8 ms 19 ms 27 ms 9 ms 7 ms 22 ms 11 ms 8 ms 8 ms [172.20.42.1]
3 11 ms 10 ms 8 ms 18 ms 9 ms 8 ms 11 ms 23 ms 10 ms 15 ms [172.26.42.1]
4 10 ms 10 ms 8 ms 10 ms 10 ms 10 ms 22 ms 8 ms 8 ms 14 ms [172.20.7.6]
5 13 ms 11 ms 9 ms 11 ms 14 ms 11 ms 24 ms 10 ms 9 ms 18 ms [203.117.35.41]
6 13 ms 11 ms 24 ms 11 ms 11 ms 11 ms 25 ms 11 ms 19 ms 10 ms [203.117.34.1]
7 12 ms 12 ms 14 ms 11 ms 11 ms 11 ms 14 ms 10 ms 12 ms 10 ms [72.14.196.189]
8 11 ms 12 ms 10 ms 11 ms 10 ms 11 ms 9 ms 68 ms 9 ms 12 ms [209.85.254.168]
9 78 ms 79 ms 78 ms 81 ms 97 ms 79 ms 76 ms 75 ms 77 ms 90 ms [209.85.254.155]
10 N/A 173 ms N/A 162 ms 162 ms 165 ms 159 ms N/A 173 ms 166 ms [209.85.242.251]
11 N/A N/A N/A N/A 174 ms 166 ms N/A 178 ms 179 ms 164 ms [216.239.43.212]
12 N/A N/A N/A N/A N/A 164 ms N/A N/A N/A 167 ms [64.233.174.101]
13 N/A N/A N/A 190 ms 169 ms 173 ms N/A 175 ms N/A 215 ms [216.239.46.22]
14 179 ms 168 ms 185 ms 167 ms 175 ms 172 ms 170 ms 171 ms 173 ms 171 ms pz-in-f104.google.com [74.125.127.104]

Ping statistics for google.com.sg
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 167ms, Maximum = 185ms, Average = 173ms

blackgoofguy · Aug 9th, 09, 03:49 AM

Quote:

10 N/A 173 ms N/A 162 ms 162 ms 165 ms 159 ms N/A 173 ms 166 ms [209.85.242.251]

Look's like you're getting flooded, cut the power off your modem + router if you're using for 15 seconds and then power them on and check your net again

Either you're getting flooded or you got jacked and some program is flooding your router upload causing massive packet loss after the 10th hop

Cheeseycase · Aug 9th, 09, 04:31 AM

Quote:

Originally Posted by blackgoofguy

Look's like you're getting flooded, cut the power off your modem + router if you're using for 15 seconds and then power them on and check your net again

Either you're getting flooded or you got jacked and some program is flooding your router upload causing massive packet loss after the 10th hop

Will do. Thanks for the info. Ill reply back to the thread if the problem persists.

FallenNGE · Aug 9th, 09, 11:20 AM

Actually, you cant really guage what's happening base on hop 10 because at different time of the day you can be going through different route. So it is also possible that this node that you are going thru are having issue. But however even u got time out may not necessarily means the node is not responding because it ignore icmp echo pacs.

If you had called SH and checked signal feed to your SB6100 is adequate is recommended

- isolate connection by doing direct con to a pc (remember to powercycle sb6100, powercycle means totally off from plug)

If direct con to pc has no issue, you have wish to limit your upload rate for other applications like p2p or other filesharing tools on other pc and try again with router.

- avoid tracing to one site try other site like Yahoo! as well another us site to ensure the losses not due to a particular route

Let's say if yahoo got no issue you may need to supply sh with the tracert result at different time of the day to allow them to "optimize" i remember a v troublesome n slow process.

Lastly hope you can find out the cause of the problem.

Gd luck and happy troubleshooting

liangtam · Aug 10th, 09, 08:09 PM

Nothing wrong

Cheeseycase · 10:48 PM

Hey again.

I followed your recommandations, like powercycle, connecting directly to PC and connect to yahoo.com instead.

Ive got no P2P software on acctually. Might I ask err, how do i perform a tracert and submit to SH.

( Connected directly to internet. )

Target Name: Yahoo!
IP: 209.131.36.158
Date/Time: 10/08/2009 22:32:47

1 10 ms 8 ms 8 ms 10 ms 7 ms cm1.psi164.maxonline.com.sg [58.146.164.1]
2 9 ms 8 ms 16 ms 25 ms 8 ms [172.20.42.1]
3 11 ms 9 ms 9 ms 8 ms 9 ms [172.26.42.1]
4 13 ms 9 ms 8 ms 21 ms 9 ms [172.20.7.22]
5 11 ms 8 ms 29 ms 11 ms 20 ms [172.20.7.42]
6 14 ms 20 ms 25 ms 13 ms 21 ms [203.116.5.113]
7 17 ms 17 ms 13 ms 31 ms 14 ms anutsi10.starhub.net.sg [203.118.3.162]
8 187 ms 188 ms 189 ms 187 ms 197 ms so-6-1-0.edge2.LosAngeles1.Level3.net [4.71.134.21]
9 N/A N/A N/A N/A 190 ms ae-93-90.ebr3.LosAngeles1.Level3.net [4.69.144.244]
10 200 ms 202 ms 209 ms 207 ms 197 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
11 210 ms 201 ms 205 ms 204 ms 195 ms ae-73-73.csw2.SanJose1.Level3.net [4.69.134.230]
12 193 ms 195 ms 195 ms 342 ms 208 ms ae-23-79.car3.SanJose1.Level3.net [4.68.18.69]
13 200 ms 195 ms 201 ms 236 ms 204 ms [4.71.112.14]
14 225 ms N/A N/A 195 ms 298 ms ae1-p171.msr2.sp1.yahoo.com [216.115.107.87]
15 N/A 194 ms * 222 ms 197 ms te-9-1.bas-a2.sp1.yahoo.com [209.131.32.23]
16 199 ms 197 ms 197 ms 196 ms 203 ms f1.VR-Zone : Technology Beats. News and Reviews [209.131.36.158]

Ping statistics for Yahoo!
Packets: Sent = 5, Received = 5, Lost = 0 (0.0%)
Round Trip Times: Minimum = 196ms, Maximum = 203ms, Average = 198ms

( Connect from modem -> router -> PC )

Target Name: Yahoo!
IP: 209.131.36.158
Date/Time: 10/08/2009 22:45:24 to 10/08/2009 22:47:39

1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 1 ms 0 ms 0 ms [192.168.0.1]
2 7 ms 11 ms 11 ms 10 ms 10 ms 8 ms 15 ms 58 ms 22 ms 21 ms [58.146.164.1]
3 18 ms 9 ms 29 ms 10 ms 16 ms 9 ms 11 ms 19 ms 9 ms 8 ms [172.20.42.1]
4 11 ms 10 ms 11 ms 10 ms 11 ms 21 ms 11 ms 9 ms 18 ms 16 ms [172.26.42.1]
5 11 ms 10 ms 12 ms 10 ms 12 ms 8 ms 12 ms 10 ms 10 ms 8 ms [172.20.7.22]
6 10 ms 10 ms 9 ms 9 ms 11 ms 11 ms 12 ms 11 ms 13 ms 9 ms [172.20.7.42]
7 N/A 15 ms 16 ms 13 ms 12 ms 13 ms 15 ms 14 ms 14 ms 12 ms [203.116.5.113]
8 16 ms 19 ms 23 ms 14 ms 13 ms 17 ms 16 ms 16 ms 23 ms 18 ms [203.118.3.226]
9 187 ms 188 ms 187 ms 185 ms 190 ms 190 ms 189 ms 187 ms 186 ms 185 ms [4.71.134.21]
10 193 ms N/A N/A N/A N/A N/A N/A N/A 187 ms 208 ms ae-73-70.ebr3.LosAngeles1.Level3.net [4.69.144.116]
11 199 ms 217 ms 205 ms 195 ms 212 ms 196 ms 197 ms 216 ms 203 ms 204 ms [4.69.132.9]
12 206 ms 204 ms * 199 ms 201 ms 198 ms 204 ms 206 ms 196 ms 200 ms [4.69.134.234]
13 196 ms 194 ms 205 ms 204 ms 204 ms 203 ms 298 ms 207 ms 197 ms 200 ms ae-33-89.car3.SanJose1.Level3.net [4.68.18.133]
14 197 ms 197 ms 197 ms 209 ms 198 ms 195 ms 197 ms 207 ms 196 ms 196 ms [4.71.112.14]
15 N/A 259 ms * N/A 199 ms 197 ms N/A 231 ms 196 ms 213 ms ae1-p171.msr2.sp1.yahoo.com [216.115.107.87]
16 N/A 194 ms N/A N/A 198 ms N/A N/A N/A N/A 198 ms te-9-1.bas-a1.sp1.yahoo.com [209.131.32.21]
17 198 ms 198 ms 197 ms 197 ms 198 ms 199 ms 197 ms 195 ms 194 ms 198 ms f1.VR-Zone : Technology Beats. News and Reviews [209.131.36.158]

Ping statistics for Yahoo!
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 194ms, Maximum = 199ms, Average = 197ms

liangtam · Aug 11th, 09, 09:14 AM

As per your 2nd ping results, there were no problems either.

FallenNGE · Aug 11th, 09, 07:47 PM

Hi cheesy cake,

Intermittent problems are v hard to trace. So far how regular ?? Because if is just like once in a blue moon you may wish to isolate this issue.

You can go to utilities.starhub.com they have tracert and other tools.

DragonFire · Aug 12th, 09, 09:08 PM

Getting packet loss to my company servers too.

ABout 16% loss.

==
1 <1 ms <1 ms <1 ms 192.168.0.1
2 12 ms 12 ms 11 ms cm1.psi165.maxonline.com.sg [58.146.165.1]
3 11 ms 11 ms 11 ms 172.20.43.17
4 12 ms 10 ms 43 ms 172.26.43.1
5 9 ms 11 ms 12 ms 172.20.7.34
6 14 ms 27 ms 16 ms 203.117.244.1
7 304 ms 305 ms 306 ms p16-2-1-0.r20.tokyjp01.jp.bb.gin.ntt.net [129.250.12.69]
8 286 ms 296 ms * as-1.r20.snjsca04.us.bb.gin.ntt.net [129.250.2.34]
9 310 ms 293 ms 301 ms 192.205.36.69
10 337 ms 344 ms * cr1.sffca.ip.att.net [12.122.114.18]
11 353 ms 341 ms 368 ms cr1.la2ca.ip.att.net [12.122.3.122]
12 354 ms * 351 ms cr2.phmaz.ip.att.net [12.122.31.190]
13 * 337 ms * cr2.santx.ip.att.net [12.122.1.18]
14 * 335 ms 357 ms cr1.hs1tx.ip.att.net [12.122.30.138]
15 321 ms 319 ms 331 ms gar3.hs1tx.ip.att.net [12.123.212.145]
16 320 ms 356 ms * 12.116.42.166
17 * * * Request timed out.
18 * * * Request timed out.

==

Traced it to hop 6-7, between 203.117.244.1 and 129.250.12.69

This is the border between starhub and another ISP. Feel like making a report. Whether or not they fix it will be in starhub's hands. There is 10% loss through this hop, which is an unacceptable amount from a network engineering perspective.

Anyone know how to make a report without having to fill in the inane details asked by the noob frontline service people? Not really their fault... just that they ask the wierdest off topic questions out of their playbook.

I have already carried out a battery of ICMP tests. Only the hop 7 gateway exhibits packet loss so it is NOT my router or modem. Not that they will understand that.

DF

stoneroses · Aug 12th, 09, 11:25 PM

Called Starhub's CS...a voice automation says something to the likes of some undersea cable got ruptured. That explains a lot.

Cheeseycase · 08:09 AM

Quote:

Originally Posted by stoneroses

Called Starhub's CS...a voice automation says something to the likes of some undersea cable got ruptured. That explains a lot.

Hmm... yeah i heard, cause due to the terrible storm at Taiwan.

@FallenNGE

Quote:

Intermittent problems are v hard to trace. So far how regular ?? Because if is just like once in a blue moon you may wish to isolate this issue.

Err it happens just recently, occurs this within this month... Im guessing, it could be because i left my computer turned on for torrenting few times this month. Could that be the reason?

Because you said that I just needed to powercycle my modem, I did that and well it cleared up some inconviences like sudden disconnection.

But, for example like yesterday, while i was on tf2, my modem just disconnected and restarted. So im not really sure, if today i get the same issue again, ill goto PS and get my modem changed.

Hope this clears up... i really wish it isnt the modem fault -.-" dont want to have to wait for my turn at PS.

FallenNGE · Aug 13th, 09, 02:39 PM

Hi cheesy,

hmmm, torrenting doesnt really affect your modem directly unless u do full upload. Do limit your upload speed to 1/2 of your maximum if you had not done so i typically only put max @ 40kb/sec.

But if you are using router i do remember cases of router getting hanged and needs a power cycle. To be sure , u may wish to test BT and gaming 2gether on one pc w/o router.

Recently i got a cheapo dir300 router with many issues too (regret).
Btw wats your upload rate for your bt and wat's your current plan ??

XTimX · Aug 13th, 09, 03:11 PM

Quote:

Originally Posted by FallenNGE

Hi cheesy,

hmmm, torrenting doesnt really affect your modem directly unless u do full upload. Do limit your upload speed to 1/2 of your maximum if you had not done so i typically only put max @ 40kb/sec.

But if you are using router i do remember cases of router getting hanged and needs a power cycle. To be sure , u may wish to test BT and gaming 2gether on one pc w/o router.

Recently i got a cheapo dir300 router with many issues too (regret).
Btw wats your upload rate for your bt and wat's your current plan ??

By any chance do you seed ?

Cheeseycase · Aug 13th, 09, 06:02 PM

Quote:

Originally Posted by FallenNGE

Hi cheesy,

hmmm, torrenting doesnt really affect your modem directly unless u do full upload. Do limit your upload speed to 1/2 of your maximum if you had not done so i typically only put max @ 40kb/sec.

But if you are using router i do remember cases of router getting hanged and needs a power cycle. To be sure , u may wish to test BT and gaming 2gether on one pc w/o router.

Recently i got a cheapo dir300 router with many issues too (regret).
Btw wats your upload rate for your bt and wat's your current plan ??

Err ive stopped my BT/torrent now. Current plan is 100mbps Starhub...

@XTimX

Yeah i do seed, but i dont seed so much xD. I think im gonna go change my modem tmr.

As you can see...

Target Name: Yahoo!
IP: 209.131.36.158
Date/Time: 13/08/2009 17:59:18 to 13/08/2009 18:01:33

1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms [192.168.0.1]
2 10 ms 10 ms * 10 ms 25 ms 47 ms * 9 ms 7 ms 9 ms cm1.sigma101.maxonline.com.sg [218.212.101.1]
3 10 ms 9 ms 8 ms 10 ms 9 ms 10 ms * 8 ms 7 ms 9 ms [172.20.42.1]
4 38 ms 10 ms 8 ms 9 ms 8 ms 10 ms 9 ms 11 ms 12 ms 8 ms [172.26.42.1]
5 N/A 10 ms 20 ms 37 ms 8 ms 11 ms 8 ms 11 ms 11 ms 8 ms [172.20.7.22]
6 12 ms * 12 ms 8 ms 9 ms 10 ms 9 ms 9 ms 108 ms 8 ms [172.20.7.42]
7 13 ms 15 ms 15 ms 14 ms 11 ms 25 ms 26 ms 17 ms 75 ms 12 ms [203.116.5.113]
8 15 ms 15 ms 16 ms 42 ms 12 ms 13 ms 15 ms 11 ms 34 ms 12 ms [203.118.3.227]
9 118 ms 117 ms 197 ms 132 ms 117 ms 117 ms * 122 ms 134 ms 124 ms p16-2-1-0.r20.tokyjp01.jp.bb.gin.ntt.net [129.250.12.69]
10 220 ms 231 ms * 222 ms 231 ms 220 ms * 242 ms 231 ms 233 ms as-1.r20.snjsca04.us.bb.gin.ntt.net [129.250.2.34]
11 N/A N/A N/A 227 ms N/A N/A 227 ms N/A 225 ms 225 ms [192.205.36.69]
12 N/A 215 ms 215 ms 227 ms 214 ms 225 ms 214 ms 224 ms 212 ms 213 ms cr1.sffca.ip.att.net [12.122.114.10]
13 224 ms 227 ms 226 ms 213 ms 363 ms 225 ms 230 ms 223 ms 213 ms 212 ms [12.122.137.97]
14 212 ms 227 ms * 214 ms 227 ms 214 ms 226 ms 211 ms * 226 ms [12.86.154.18]
15 N/A N/A N/A 227 ms * N/A N/A N/A 213 ms 238 ms ae1-p150.msr2.sp1.yahoo.com [216.115.107.77]
16 226 ms N/A N/A 227 ms * N/A N/A 224 ms 224 ms 212 ms te-9-1.bas-a2.sp1.yahoo.com [209.131.32.23]
17 225 ms 226 ms 213 ms * 225 ms 240 ms 214 ms 228 ms 224 ms 212 ms f1.VR-Zone : Technology Beats. News and Reviews [209.131.36.158]

Ping statistics for Yahoo!
Packets: Sent = 10, Received = 9, Lost = 1 (10.0%)
Round Trip Times: Minimum = 212ms, Maximum = 240ms, Average = 223ms

beijingjj · Aug 13th, 09, 09:58 PM

I know there has been bad weather in Taiwan but I think that is an excuse.

This is the first hop out of starhub towards the U.S. It is NTT:

--- 129.250.12.69 ping statistics ---
1500 packets transmitted, 1382 received, 7% packet loss, time 539267ms
rtt min/avg/max/mdev = 246.721/357.085/761.759/99.159 ms, pipe 2, ipg/ewma 359.751/596.631 ms

You see 7% packet loss. It was 10% last night. Funny thing is, it was 0% this morning at 6am. I experienced the same thing a few days ago. I don't think the broken cable is magically mending itself in the early morning when Starhub's service isn't oversubscribed.

I hesitate to phone starhub because I don't need some helpful person telling me to restart everything. I get zero ping loss (not a single packet dropped out of 10K) within Starhub all the way to the last hop. After that, no matter what the next hop is (Japan, HK) I get close to 10% loss in the evening.

And I just signed a 2 year contract....

Perhaps everyone can plan a day & time to call in with the same problem to try to get their attention!