ON DEC 8, I went to Banana Republic at Paragon and bought two pairs of boxer shorts, both size XL. Reaching home, I tried both pairs and found one was smaller than the other, even though both had an XL label sewn into the waistband. It was probably a manufacturing defect, with the wrong label sewn into the shorts.
I took the defective shorts back to the store last Thursday, and told the sales assistant what had happened. Once it was ascertained the label was wrong, the store manager was called to attend to my case.
To my amazement, the manager flatly refused to exchange the shorts as they had been worn, and items on sale could not be exchanged. Of course, I had to wear the shorts at home to find they were defective. Boxer shorts cannot be tried before purchase, so the customer has to trust that the size label is accurate.
I wrote to F.J. Benjamin, the distributor for the Banana Republic brand on Thursday itself, but it has yet to reply.
Tan Wei Ming