Step 2: Follow instruction on the tel interactive menu by pressing 1, and then 1 and then 1. (Can't remember what is it already)
Step 3: When you heard the voice saying "Pls stay on the line to talk to our Customer Service Officer (CSO)"
Step 4: When connected to the CSO, the receptionist would then request you gave her your contact information such as name, address, contact number, nature of problem blah blah blah....... B4 she put you thru to the Technical Support Officer.
Step 5: When she puts you through to the technical support officer, the officer would then ask for the nature of your problem and then walk you through the troubleshooting process blah blah blah..... (Including asking you to test your processor on another motherboard etc....)
Step 6: When the technical support officer is sastisfied that you indeed have a faulty processor / motherboard, he will then confirm your name and contact information and ask for details such as serial number, make, model etc....of your motherboard / processor.
In this situation, he will assign you a case number for your this replacement, which YOU MUST keep it with you for record.
He will then require you to visually check for any cracks, pin broken / bent, scratch etc on your processor / motherboard and to follow whatever instructions to take out any parts which they do not need for you to keep. You are then required to pack the thing properly using a form box stuff with a lot of air bubble form, layers of newspapers to prevent breakage during courier back to the semiconductor factory in Malaysia.
For your processor, don't forget to pack in your heat sink fan as well.
Now you are required to wait about 3 - 5 days for the their designated courier company DHL to send you some Air Way Bill & Return COmmercial Invoices documents.
Step 7: 1 - 3 days later, you received a call from Fedex that you have a document to be delivered to you within the day.
After you received the documents, open up, fill in all 3 blue copies of the Return Commercial Invoice and 3 copies of the return Fedex Air Way Bill.
Step 8: After you have finished filling up all the documents, check through thoroughly the documents and have the package ready which you have packed in your faulty processor / motherboard earlier to be send back to RMA.
Now, you may give Fedex Singapore a call. Give them the Intel's Account number located in the accompanied Air Way bill and which you have filled up and arrange for the courier guy to come pick up the documents and package.
Step 9: Once the courier has picked up the documents and package from you, they will sent it back to the Intel Semiconductor Factory located in Penang, Malaysia. Will take about 1 - 2 days to get there. where possible, call them and pick up B4 5.30pm on the same day you received the documents, so they be able to rush for the 11pm flight out of Singapore.
When those pple at the factory received your faulty item, they will send you an E-Mail confirming their receipt. Wait one or two days while they do some stupid confirmation check on your faulty item, then they will send you an E-mail again to confirm that they will send you a replacement item.
It will take another 3 days after you received their confirmation E-mail which they say will send you a replacement item, then only will you once again receive a call from Fedex Singapore that you have a parcel and our guys will be coming down to give it to you.
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